Price Heating And Cooling LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, chat with us, call us, or receive text messages from us, and how we use and protect it.
Information we collect
- Information you give us: your name, phone number, email address, service address, and details about your heating or cooling needs when you call us, use the chat on our website, or text us.
- Information collected automatically: basic technical data such as your browser type, device type, pages visited, and approximate location, collected through cookies and similar tools to keep the website working and understand how it is used.
How we use your information
- To respond to your questions and requests for service
- To schedule, confirm, and complete service appointments
- To send appointment reminders, service updates, estimates, and invoices
- To send text messages you have agreed to receive (see below)
- To improve our website and services
- To comply with legal obligations
Text messaging (SMS) and mobile information
If you provide your mobile number and consent to receive text messages from Price Heating And Cooling LLC, we use your number to send you messages related to your service requests, such as appointment confirmations and reminders, technician arrival updates, estimates, follow-ups, and customer support. You can opt out at any time by replying STOP. Reply HELP for help. Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell or rent your personal information. We share it only:
- With service providers that help us run our business (for example, scheduling, messaging, payment, and website hosting providers), only as needed to provide their services to us and subject to confidentiality obligations
- When required by law, court order, or to protect our rights or the safety of others
- With your permission
As stated above, text messaging opt-in data and consent are never shared with third parties for their marketing purposes.
Cookies
Our website may use cookies to remember your preferences and measure site traffic. You can turn cookies off in your browser settings, though some parts of the site may not work as intended.
Data security and retention
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed for the purposes described here or as required by law.
Your choices
- Reply STOP to any text message to stop receiving texts from us.
- Contact us to ask what information we have about you, or to request that we correct or delete it.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed.
Contact us
Price Heating And Cooling LLC
Prattville, AL
Phone: (205) 990-1503
Email: priceheatingcooling@gmail.com